OLDER PERSONS BUS PASS (ENCTS)

Briefing Note from KCC, Public Transport Department
English National Concessionary Travel Scheme (ENCTS) :
Bulk Renewals March 2018

Background:
The English National Concessionary Travel Scheme (ENCTS – also known as the older persons bus pass) is a statutory national scheme providing free bus travel for individuals of a pensionable age or some pass holders who qualify on the basis of disability. There are approximately 290,000 pass holders across the County.
The scheme is managed by Kent County Council through our Contact Centre and Libraries who complete much of the day to day customer service and administration.
KCC inherited responsibility for the scheme from the District Councils in 2008. Passes are issued with a 5 year expiry and as a consequence, every 5 years the Council experiences a significant peak in renewals which needs to be managed. In March 2018, 195,000 passes currently in circulation expire.

bus pass ENCTS Renewals March 2018 Poster